12gbajee Privacy Policy — Our commitment to protecting your information

1 Introduction

12gbajee is a trusted online betting and gaming platform for Bangladesh users. We believe true trustworthiness cannot be built without a clear and transparent privacy policy. This policy exists to help you understand exactly what 12gbajee does and does not do with your personal information.

This privacy policy applies to 12gbajee's website, mobile app, and all digital services. When you register, log in, or use any service on our platform, you are automatically deemed to have accepted this privacy policy.

12gbajee's privacy policy is designed in accordance with international data protection regulations. We ensure that when you use 12gbajee, your personal information remains completely secure and is used solely for your benefit.

2 What information is collected

12gbajee collects only information necessary to provide our services. We never request unnecessary or surplus data. The types of information we collect are clearly outlined below:

3 Methods of Information Collection

12gbajee collects your information through various methods. Each method is transparent and conducted with your knowledge:

• Directly provided: Information you provide during registration, login, or KYC processes.
• Automatic collection: Information collected through cookies and tracking technologies during platform use, such as your device's IP, browser, and log information.
• Payment Processing: Transaction information received from payment gateways during deposits or withdrawals.
• Third-party Verification: Information received from authorized KYC service providers for identity verification purposes.
• Customer Service: Information you share through live chat or email support.

In all cases, 12gbajee collects only necessary information and does not collect excess data.

4 Purpose of Information Use

12gbajee uses your information only for specified and lawful purposes. Your data will never be used for unauthorized activities. Our primary uses include:

• Account management: To create, verify, and secure your account.
• Service Delivery: To provide betting, gaming, deposit, and withdrawal services seamlessly.
• Security Confirmation: To prevent fraud, money laundering, and unauthorized access.
• Legal compliance: To meet regulatory authority requirements.
• Customer Service: To resolve your issues and provide support.
• Service Improvement: To improve the platform by analyzing user experience.
• Responsible Gaming: To monitor your gaming behavior and provide warnings when necessary.
• Promotional Communications: To send offers and updates only with your consent.

5 Information Sharing Policy

12gbajee never sells your personal information to third parties. However, in certain specific circumstances, limited information sharing may be necessary:

• Payment Processors: Necessary transaction information is shared with payment gateways to complete deposit and withdrawal processes.
• KYC service provider: Documents may be shared with authorized third parties for identity verification.
• Legal authorities: Information may be provided to comply with legal orders from courts or regulatory authorities.
• Technology Partners: With secure cloud and IT service providers used for platform operations.

Except where stated above, 12gbajee does not share your information with any other person or organization. All partners must comply with 12gbajee's privacy standards.

6 Cookie usage

12gbajee uses cookies to enhance your browsing experience and improve platform functionality. Cookies are small text files stored in your browser. 12gbajee uses the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and security. The platform will not function properly without these.
• Functionality cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Helps improve services by analyzing platform usage. Contains no personal information.
• Security Cookies: Used to detect suspicious activity and prevent fraud.

You can control cookies through your browser settings. However, disabling certain essential cookies may affect platform functionality.

7 Information Security Measures

12gbajee adheres to industry-leading security standards to protect your information. Our multi-layered security measures ensure your data remains secure at all times:

• 256-bit SSL/TLS encryption: All data transfers occur through fully encrypted channels.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication (2FA): Additional security layers have been added to your account.
• Regular Security Audits: Independent security experts regularly audit the platform.
• Limited access policy: Only authorized personnel can access specific information.
• Data Backup: Your information is regularly backed up to prevent data loss due to technical issues.

However, if any security breach occurs, 12gbajee will notify affected users as quickly as possible and take necessary action.

8 Your rights

12gbajee believes you should have full control over your information. As a platform user, you enjoy the following rights:

• Right to Access Information: You can request information about your data held by us at any time.
• Right to Correction: You may request correction of incorrect or outdated information.
• Right to Deletion: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: In some cases, you may request that we limit information processing.
• Right to Opt Out of Promotional Communications: You can unsubscribe from marketing emails or SMS at any time.
• Right to lodge a complaint: You may report any data security complaints to us.

To exercise any of the above rights, contact our support team via live chat.

9 Information Retention Period

12gbajee retains your information only for as long as necessary. All data is preserved while your account remains active. After account closure, certain information may be retained for a specified period due to regulatory and legal obligations.

• Transaction & financial records: minimum 5 years.
• Identity documents & KYC information: 5 years after account closure.
• Gaming logs and activity: 3 years.
• Customer service contact: 2 years.

Once the specified period expires, information is securely deleted or anonymized. This period may vary according to local laws.

10 Child protection

12gbajee strictly enforces an 18+ policy. We do not knowingly collect or process information from minors. If you are under 18 years of age, please do not use 12gbajee.

If we become aware that a minor has created an account, the account will be closed immediately and collected information will be securely deleted. If parents believe their child is using 12gbajee, please notify our support team immediately.

11 Policy Changes

12gbajee may update this privacy policy at any time. Changes may stem from new legal requirements, technological advances, or service improvements. For significant changes, we will:

• We will send advance notification to your registered email.
• We will update the date of change on this page.
• We will display temporary notices on the platform.

If you continue using 12gbajee after changes are made, it will be understood that you agree to the updated privacy policy. Therefore, we recommend checking this page from time to time.

12 Contact

For any questions, complaints, or requests regarding this privacy policy, please contact us. Our dedicated Privacy Team typically responds within 24-48 hours.